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Returns and cancellations

Our Wooppers slippers are usually custom made items for which returns are extremely rare. We emphasize the importance of ordering correctly. All items are totally handmade and unique in their own tiny irregularities. Wooppers felted slippers are thoroughly examined for damages prior to shipping. We believe that they will keep you satisfied but please feel free to write to us and discuss any problems you may experience. If you experience a problem due to our fault we will agree to replace your item. To do so we need to receive it first in unworn condition.

We will refund you fully (goods and dispatch postage) if you are not at all happy with your order and you return your goods in unworn condition within 14 days. We will not pay the postage of your return.

You may cancel your order at any time prior to its dispatch (dispatch is notified by email).
To cancel your order simply write to us using the contact form quoting your name and order reference number. We will refund you using the Pay Pal account you used to place the original order.